Last night, we took the train from Montpellier to Paris. About 50 kilometers from Lyon, we stopped. Somebody had been on the tracks and was hit. This meant that our train trip was extended about 3 hours, so we got to Paris around 1. Here's what SNCF did. 1. People went through the train while we waited finding people who had connecting tickets from Paris and found them hotels - which were complementary; 2. when we got to Paris, the company had set up a stand to give debarking passengers food and drink; 3. when we got home, they notified us by computer of a refund of our return ticket. Immediately. Now here's what happened when our Spirit airplane was a no show in Kansas City last year. 1. The announcement was made after an hour as the airport vendors closed down; 2. no information was given about what to do next; 3. the number of employees to handle the problems of about 500 people were precisely 2 in number. 3. After a three hour wait in the line, these people were instructed
“I’m so bored. I hate my life.” - Britney Spears
Das Langweilige ist interessant geworden, weil das Interessante angefangen hat langweilig zu werden. – Thomas Mann
"Never for money/always for love" - The Talking Heads